1. General Refund Policy
We stand behind our products and your satisfaction with them is important to us. However, because our products are digital goods delivered via Internet download or API access we generally offer a 7-day money-back guarantee under specific conditions.
2. Conditions for Refund
Refunds will be considered if:
- You have experienced technical issues that our support team cannot resolve.
- The request is made within 7 days of the initial purchase.
- You have not violated any of our Terms of Service.
Please note that minor buffering or missing channels (as channel availability fluctuates) does not automatically qualify for a full refund. Our team will work with you to fix any routing issues first.
3. How to Request a Refund
To request a refund, please contact our support team with your account details and the reason for the request. We aim to process all valid refund requests within 3-5 business days. You can contact us via:
WhatsApp: +212 694-745680
Email: support@telecasta.us
4. Non-refundable Cases
We do not issue refunds for issues related to your internet service provider (ISP), your personal network setup, or if you simply change your mind after the 7-day period.